Commerce team

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Commerce team
Commerce team
SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting

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The Commerce team are hiring across SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting
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Urgently Hiring for L1 and L2 Desktop Support Engineer

Salary 60000 - 96000 SGD
Number of positions to fill : 1
Reference number : 9379

Employment terms
Permanent
Employment date
2020-01-09
Years exp required
5
Skills
Windows 10 , office365, desktop support, level1 or level 2 desktop support.

Description

Its a permanent role with our leading client, they are looking for someone who had good knowledge into Windows 10 and office 365. who have done level 1 or level 2 desktop support.



Job description :

They Need a L2/L3 Deskside/ Desktop Support Engineer.

Along with good knowledge and experience of supporting Windows 10 , Office 365 we need

  • Good Communication Skills

  • High Energy , pro-active

  • Ability to support projects, work with multiple stakeholders.

Job Responsibilities:

  • Support newly migrated users on Windows 10 and Office 2016

  • Contribute to Win10 knowledge base and support procedures

  • Capture and Record problem details from help desk customers.

  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately eto Level 2.

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensure problem has been adequately resolved.

  • Perform post-resolution follow-ups to help users

  • Technical Skills Required:

  • 5 years windows desktop support experience with Knowledge of Windows 7 and Windows 10.

  • Knowledge of computer hardware.

  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities

  •  Working knowledge of a range of diagnostic utilities.

  • Experience in the Financial industry

Soft Skills Required:

  • Excellent written and oral communication skills.

  • Excellent interpersonal skills, with a focus on customer-centricity, listening, and questioning skills.


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