Sr Technical Support Consultant

Salary 102000 - 120000 SGD
Number of positions to fill : 4
Reference number : 8620

Employment terms
Permanent
Length of employment
4
Employment date
2018-08-07
Location
Singapore
Education
Degree
Years exp required
4
Skills
Support Operational ,Business KPI ,Product Beta testing

Description



We are hiring for one of the position of Sr Technical Support Consultant for strong into ASPEN Plus and ASPEN HYSY managing industries that manufacture and produce products growth organization with one of the leading client into software and process manufacturing, technology based out in Singapore.

Job Title: Sr Technical Support Consultant

Location: Singapore

Salary: SGD 8,500– SGD 10,000

Permanent role

Responsibilities:

Knowledge and working of Process Modeling and Optimization using Aspen Plus & Aspen Plus Dynamics is Essential.
Knowledge about Programming language (VBA and/or Python) is essential.
Knowledge about Heat Exchanger design and rating and related tools are added advantage.

Experience in work with customers on technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.

Who can achieve Support Operational Target and Business KPI like SLO / Customer satisfaction on quarterly and annual basis.

Able to communicate effectively and efficiently to customers and internal staffs.

Hands on create the product solutions and Knowledge base articles for customer access via Support web site.

Experience in participating with Product Beta testing and help to improve the product quality.

Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.

Deliver the training by virtual and face to face.

Knowledge transfer for internal staff.

Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation.

Qualifications:

BS / B Tech / BE in Chemical Engineering minimum. Master Degree or higher qualification is advantage.

Excellent communication in English language, customer relationship and troubleshooting skills are essential.

Minimum Experience required is : 5-10 years in the field of Process Modeling and Simulation using Aspen products and suites

Operation experiences in process industries are added advantage

Experience in Teaching or training delivery is added advantage.

No restriction for business trip and the work place is Singapore.

Able to communicate in (Chinese, Korean, or Japanese) will be plus as job requires interaction with customers in China.


Interested, please send over your resume to recruitment at aryansearch dot com or call at T +65 67087429 Ext 203 for a confidential discussion.

EA PERSONNEL: SHERVANI VIKRAM 

EA REGISTRATION NUMBER: R1110177

LICENSEE: ARYAN SEARCH PTE LTD / LICENSE NO. 13C6405

For all other jobs please visit our site: http://aryansearch.com/jobs

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