The Commerce team are hiring across SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting
Salary 68400 - 80400 SGD
Number of positions to fill : 1
Reference number : 9252
We are looking for EUC Engineer for one of our leading IT client in Singapore
Salary: SGD 5700-6700/Month
Location: Serangoon North Avenue, Singapore
Job Type: Permanent
To deploy End User Computing IT Equipment for new building and Wards decanting Projects. The scope for work including:
To coordinate with various teams for the schedule & new setup of IT hardware.
To assist department key stake users in mock up.
To have a checklist template for deployment with status update.
To work with various Project IT teams on deployment schedule and actual deployment itself.
To work with various Project IT teams to understand the floor map and mark up areas for EUC items deployment.
To relocate users from the existing building to the new building.
The relocation activities includes:
To plan the IT relocation activities with users.
To advise, list down and review the current IT inventory list and walk through the plan with site team. To also advise users on the migration strategy.
To be the single point for site team to liaise on all EUC related activities in relation to the move.
To provide the overall project management and execution plan for IT related activities before and after the move.
To be the single point for the site team to work with.
Role and Responsibilities
The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software. He/She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He creates new report templates and formats for new analysis. He interacts with cross functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention. He is required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. He understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
Provide IT Support
Provide technical support to users
Perform ad-hoc analysis
Assist users with hardware and software installations
Act as a resource for colleagues with less experience
Implement New Systems
Install hardware equipment, software and maintenance agreements
Perform acceptance testing of installed/upgraded equipment
Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
Develop supporting documentation of all activities
Research alternates to existing software and hardware
Coordinate activities to identify, diagnose and rectify problems with little precedence
Simulate user problems to resolve operating difficulties
Develop innovative solutions and/or systems modifications to reduce user problems
Develop mitigating and/or preventive solutions
Interested candidates can share their resume at firstname.lastname@example.org or call at T +65 67087429 Ext: 221 for a confidential discussion.