Hiring for Service Delivery Manager in Singapore

Salary 120000 - 156000 SGD
Number of positions to fill : 2
Reference number : 8773

Employment terms
Permanent
Length of employment
Permanent
Employment date
2018-10-22
Location
Singapore
Education
Degree
Years exp required
13
Skills
Service Delivery, Retail, Supply Chain,Application Support

Description



We are hiring for the position of Service Delivery Manager role with one of the leading client based out in Singapore.

 

Salary : Open for discussion         

 

Experience:

  • At least 13 years of experience including min 5 years in managing large Application Support programs
  • Strong understanding of Retail Supply Chain Management, Merchandising, Point of Sale and CRM along with Infrastructure experience
  • Certification in ITIL V3 Framework is a must
  • Experience in Managed Services Engagement and driving the engagement end to end from onsite
  • Good experience in stakeholder management up to VPs and CIO
  • Excellent presentation skills - Leading monthly and quarterly KPI reviews with customer
  • Experience in managing a team of 100+ associates.

Job Description:

  • Drive the engagement end to end from onsite
  • Single point of contact for Application Support related queries and escalations
  • Ensure Support Process is streamlined across all application and infra support towers
  • Drive for results - Ensure SLA / KPI compliance and metrics reporting
  • Identify areas of improvement within project on long term basis and implement solutions to improve
  • Pioneer continuous service improvement initiatives
  • Interact with Business Users, IT Managers, technical staff, SMEs to obtain clarifications, requirements or any other issues that may be raised by Support team
  • Provide leadership to onsite team and coordinate with offshore team
  • Drive service introductions - new projects getting on boarded into Support and follow necessary gate keeping processes.

Interested, please send over your resume to recruitment at aryansearch dot com / thomas@aryansearch.com or call at +65-67087429 ext 216 for a confidential discussion. 

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