Commerce team

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Commerce team
Commerce team
SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting


The Commerce team are hiring across SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting
Commerce's latest jobs

Helpdesk Engineer

Salary 42000 - 60000 SGD
Number of positions to fill : 1
Reference number : 9503

Employment terms
Number of hours per week
Length of employment
Employment date
Years exp required
Languages ‚Äč‚Äčasked
English and Mandarin


Job Description

Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements

Troubleshoot and resolve application issues, maintain and update technical support documentation

Handle asset management, maintain inventory and liaise with vendors

Manage IT infrastructure, system monitoring and reports

Implement and monitor office IT security and antivirus

Other duties include performing first level troubleshooting and support for scheduled server backups

Job Requirements

Diploma or degree in computer sciences, information technology or related discipline

In-depth knowledge of computer hardware, software, and OS (Windows and macOS)

Hands-on experience in Windows server administration and basic knowledge in Linux server administration

Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals

Professional Qualification - Microsoft Certified/CCNA is a plus

Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus

Strong analytical and troubleshooting skills

Competent at documenting standard/applications operating procedures

Good interpersonal and communications skills to interact effectively at all levels

Ability to cover after-office hours and weekend support if there are any infrastructure issues

Prior experience in helpdesk environment is a plus

Chinese, Cantonese or Mandarin language is a plus as the candidate will interact with the team in China

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