The Commerce team are hiring across SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting
Salary 72000 - 90000 SGD
Number of vacancies : 1
Reference number : 10061
Willing to work in Shifts
Good in technical troubleshooting and problem solving
Able to work on Knowledge acquisition and update the related documents
Plan and schedule Changes, Coordinating with different stakeholders.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
Work on the service improvement / Automation programs.
Excellent customer handling skills.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
Analyze the current infrastructure and provide recommendations.