BAU Support

Salary 60000 - 84000 MYR
Number of positions to fill : 4
Reference number : 8851

Employment terms
Permanent
Length of employment
permanent
Employment date
2018-12-03
Location
Malaysia
Education
Degree
Years exp required
4
Skills
BAU, Business as user, BAU support

Description



We are looking for a BAU Support for a permanent role for one of our clients based in Singapore

 

Salary: RM 5000 – RM 7000

 

Job Description

  • Develop plans with Infrastructure team to ensure system are available and system performance are meet according to the SLA

  • Address application production issues according to the SLA

  • Provide application support and guidance which may include service packs, upgrades and infrastructure 

  • Maintain appropriate levels of technical and procedural documentation

  • Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)

  • Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of support production issue

  • Work with BA project team to investigate complex issues, identify and implement solutions to re-occurring problems 

  • Share / spread knowledge throughout the support team and relevant areas, from development through to support

  • Take a pro-active approach to working with the rest of the interface development team.

  • Monitor and record time spent on activities according to the standards applied in the organization.

  • Report progress to the BAU manager as required.

  • Participate in peer reviews of own and others work as required by the team leader.

  • Share knowledge gained with peers.

  • Mentor other team member as assigned by the BAU support manager

  • Own, maintain and manage system capacity such as servers, storage, cpu, memory and network utilization.

  • Produce capacity reports and plans to the management for decision making.

  • Being the focal contact point of reference to all capacity related queries.

Interested, please send over your resume to recruitment at aryansearch dot com / shawn@aryansolutions.tech or call at +60-327123119 Ext: 201 for a confidential discussion

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