The Commerce team are hiring across SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting
Salary 60000 - 84000 MYR
Number of positions to fill : 4
Reference number : 8851
We are looking for a BAU Support for a permanent role for one of our clients based in Singapore
Salary: RM 5000 – RM 7000
Develop plans with Infrastructure team to ensure system are available and system performance are meet according to the SLA
Address application production issues according to the SLA
Provide application support and guidance which may include service packs, upgrades and infrastructure
Maintain appropriate levels of technical and procedural documentation
Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of support production issue
Work with BA project team to investigate complex issues, identify and implement solutions to re-occurring problems
Share / spread knowledge throughout the support team and relevant areas, from development through to support
Take a pro-active approach to working with the rest of the interface development team.
Monitor and record time spent on activities according to the standards applied in the organization.
Report progress to the BAU manager as required.
Participate in peer reviews of own and others work as required by the team leader.
Share knowledge gained with peers.
Mentor other team member as assigned by the BAU support manager
Own, maintain and manage system capacity such as servers, storage, cpu, memory and network utilization.
Produce capacity reports and plans to the management for decision making.
Being the focal contact point of reference to all capacity related queries.
Interested, please send over your resume to recruitment at aryansearch dot com / firstname.lastname@example.org or call at +60-327123119 Ext: 201 for a confidential discussion